I’m guessing that you have read a number of books on personal productivity. In fact, you’ve probably taught a class on it and maybe even written a book on it. However, I doubt you have ever consider my #1 Productivity Tip.
I believe that the greatest hit to personal productivity is getting ticked off or ticking someone else off. So, my tip is to avoid (as much as possible) getting ticked off, avoid ticking other poeple off, and managing the fallout when tempers flare.
So what do you do to minimize the hit to your productivity when someone ticks you off? Take as many of the following steps as is necessary in the order that they are listed and you will save yourself a lot of grief and significantly increase your productivity.
Step 1. Forgive the person. Period.
Step 2. Decide what you need to do next. In the vast majority of cases the person that ticked you off either doesn’t realized that they did it or doesn’t care. So in most cases it is not worth doing anything other than forgiving them and putting it behind you. Howver, sometimes things are serious enough to warrant further action.
Step 3. Talk to them about the issue face-to-face. If you can’t meet with them face-to-face, give them a call. DO NOT put your thoughts in an email (or God forbid, a text). Admit whatever fault you can and tell them how what they said or did made you feel. In my career I have seen hundreds of situations that could have been quickly cleared up if the two people who had a conflict just talked to each other. I know this takes courage but otherwise you will spend minutes, hours, or possibly days thinking about it.
Step 4. If step 3 doesn’t work and you truly belive the issue warrants it, then bring in a supervisor and have a meeting with the three of you.
Agree or disagree? Sound off in comments.